Refunds & Cancellations

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Refund Policy

Refunds will not be made in cash. Other refunds will be issued according to the original payment. If we cannot provide items reserved by the renter, the renter will receive a full refund of the fees paid.

Refunds will not be issued under the following circumstances:

  • Orders that are cancelled with less than a week notice
  • Upon day of arrival
  • Only exchanges for items of equal or lesser value within 24 hours
  • Inclement weather of any kind
  • Early departure
  • Unused linens or unused equipment
  • Discovery that rental property includes the items that were rented

Cancellation Policy

Order cancellations must be made over the phone or by email during standard hours of operation. Renters cannot cancel a reservation by leaving a message during non-business hours.

A $30 cancellation fee will be incurred on all cancelled orders and will be deducted from the refund with one week notice or more.